If you were coordinating cleanup after a suicide loss, who would you want to make the first call to a provider?
processThe closest family member, so decisions stay in the family0% (0)
A friend or relative one step removed from the loss0% (0)
The executor, landlord, or whoever has legal authority0% (0)
A funeral director, clergy member, or other trusted professional0% (0)
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How important is it to you that a cleanup crew arrives in unmarked vehicles and plain clothing?
generalEssential; I would not hire a company that could not do it0% (0)
Important, but I would accept a marked vehicle for a better crew0% (0)
Somewhat helpful, mainly for the neighbors' sake0% (0)
Not important; I care about the work, not the appearance0% (0)
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Would you stay in the home while remediation was being done in another room?
scenarioYes, I would want to be nearby for questions0% (0)
Only if a helper could handle the crew while I stayed out of sight0% (0)
No, I would stay elsewhere until the work was finished0% (0)
It would depend on whether children or pets were involved0% (0)
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When choosing between two providers for a suicide scene, which factor would weigh most?
industryPrice and what is included in the written quote0% (0)
How they talked about the family and personal belongings0% (0)
Documented licensing, training, and waste handling0% (0)
Availability and how soon they could begin0% (0)
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Would you open an insurance claim for suicide cleanup, or pay privately?
costOpen a claim; the cost belongs on the policy0% (0)
Pay privately to keep the event off any record0% (0)
It would depend on the amount and the policy language0% (0)
I would ask the executor or an attorney to decide0% (0)
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How would you want a crew to handle personal items found in the affected room?
processBox everything not soiled and let the family sort it later0% (0)
Ask a named family member before throwing anything out0% (0)
Photograph items and dispose of what cannot be salvaged0% (0)
Remove everything from the room so the family never has to decide0% (0)
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Which concern would most keep you from attempting cleanup yourself?
safetyInfection risk from blood and bodily fluids0% (0)
The lasting emotional impact of seeing the room0% (0)
Not knowing how to dispose of the waste properly0% (0)
Fear of harming the home or losing insurance records0% (0)
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After remediation is complete, what would help you most in feeling the room is safe again?
generalA written completion report with product names and waste records0% (0)
A walkthrough with the crew lead explaining what was done0% (0)
Replacing flooring or repainting so it looks different0% (0)
Time, and the option not to enter the room for a while0% (0)
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If you had to wait several days for a crew, what would you do with the affected room in the meantime?
safetyClose the door and not open it until the crew arrives0% (0)
Seal the door edges and turn off nearby vents0% (0)
Stay elsewhere so no one is tempted to go in0% (0)
Ask a friend to check on the house without entering the room0% (0)
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How would you want children in the household told why a room is closed off?
safetyA simple, honest explanation suited to their age0% (0)
Only that the room is being repaired for now0% (0)
With the help of a counselor or pediatrician0% (0)
I would wait until they asked before saying anything0% (0)
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Which would make you most comfortable returning to the room after cleanup?
safetyWritten records of what was removed and disinfected0% (0)
A walkthrough with a trusted friend by my side0% (0)
Knowing it was checked by someone independent0% (0)
Seeing it freshly repaired and rearranged0% (0)
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If insurance paid only part of the cleanup, how would you most likely cover the rest?
costSavings or regular income0% (0)
Funds from the estate0% (0)
Help from extended family or friends0% (0)
A payment plan with the provider0% (0)
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How would you feel about paying for an assessment that is separate from the job?
costFine, if it comes with a detailed written scope0% (0)
Acceptable only if it is credited toward the work0% (0)
Uncomfortable; I would look for a free assessment0% (0)
Unsure; I would ask others what is typical0% (0)
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When comparing quotes, what would you do if the lowest bid left out keepsake handling?
costAsk that company to add it and requote0% (0)
Choose a higher bid that already included it0% (0)
Accept the low bid and sort keepsakes ourselves later0% (0)
Ask a helper to decide based on the full picture0% (0)
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How often would you want updates from the crew while the work is underway?
processAt the start and end of each day0% (0)
Only when a decision is needed0% (0)
A single summary when everything is finished0% (0)
Updates sent to a helper rather than to me0% (0)
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Who would you ask to be present when the crew first arrives at the home?
processMyself, so I can meet them in person0% (0)
A trusted friend or relative instead of me0% (0)
The executor, landlord, or property manager0% (0)
No one; I would leave a key and let them work0% (0)
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What would most make you recommend a cleanup provider to another family?
industryGentle, respectful communication throughout0% (0)
Careful handling of belongings and keepsakes0% (0)
Clear written records and fair billing0% (0)
Discretion around neighbors and visitors0% (0)
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How would you feel if a provider offered grief resources during the first call?
industryGrateful; it would show they understand0% (0)
Fine, as long as it did not feel like a sales pitch0% (0)
I would rather they focus only on the cleanup0% (0)
It would depend on how it was offered0% (0)
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Where would you most trust a referral for a cleanup provider to come from?
industryA funeral director or clergy member0% (0)
A friend or relative who used one0% (0)
Our insurance agent or adjuster0% (0)
My own research and reviews0% (0)
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How much would you want neighbors to know about why a crew was at the home?
generalNothing at all0% (0)
Only that some work was being done0% (0)
The truth, shared by a family member I trust0% (0)
I would leave it to close neighbors to ask me directly0% (0)
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Looking back, which kind of support would you most want during cleanup week?
generalSomeone handling calls and scheduling for me0% (0)
A place to stay away from the home0% (0)
A counselor or survivor group to talk with0% (0)
Friends bringing meals and company0% (0)
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The crew finds a sealed box of letters in the affected room. What would you want them to do?
scenarioSet it aside unopened for the family to decide0% (0)
Give it directly to one named family member0% (0)
Clean the outside and store it with other keepsakes0% (0)
Ask a helper to hold it until the family is ready0% (0)
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A relative arrives and asks to see the room before cleanup starts. How would you respond?
scenarioGently ask them to wait until the work is done0% (0)
Let them look from the doorway with support0% (0)
Leave the decision to the crew lead0% (0)
Allow it if they understand the risks0% (0)
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The work runs over into the day of a memorial gathering at the home. What would you prefer?
scenarioPause the work for the day and resume after0% (0)
Continue quietly with the room kept closed0% (0)
Move the gathering to another location0% (0)
Ask the provider what they recommend0% (0)
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